Shipping - Returns - Policies
We are a Minnesota based company; we do not warehouses all items. Some of our items will ship from our Minnesota locations while others ship directly from our vendor overseas. This helps us provide the most competitive pricing and free shipping on our products.
How long until I receive my awesome merchandise?
We will try our best to get your order out as soon as possible. Some of our items ship from Minnesota and will take approximately 5-7 business days to arrive. We try our best to mark on each page delivery times. Other items may take up to 2-4 weeks from the time you place your order.
14 Days Return Warranty
PurplePinecone takes great pride in our products. We are happy to offer a defective merchandise return policy - for a refund within 14 days after delivery. Defective problems including but not limited to stains, zipper malfunction, ripped or torn, and in the unfortunate event that there is a major difference between the photographed product and the actual product you have received. If this is the case, please email to our customer service: firstname.lastname@example.org.
PurplePinecone is not liable for problems such as; size doesn't fit. You just happen to dislike the item(s) you purchases. But will be happy to accept a return within 2 days of delivery.
To guarantee a fast and smooth return process, please indicate in your e-mail all the details of your order; Please inform us your order number, sku/item number, the issue of the product and please provide pictures of the problem. Once we have received your email, customer service we will reply within 24 hours. Please DO NOT return your products directly to the address on the package. Customer service will provide you with the correct address. Your return or exchange will be processed once we have received it back at the warehouse.
We do not accept any returns or exchanges due to the wrong size by personal reason...unless this is an item that has shipped from Minnesota and not directly from our vendor. Please always read the description prior to purchasing. If you may have any questions prior to purchasing, feel free to reach out to use at email@example.com. The customer is responsible for the return shipping charges.
GDPR Policy; Buy using our website, you (the visitor) agrees to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.